If you need to provide us with a screenshot of something (in a ticket, for example), your screenshot needs to follow some guidelines in order for us to be able to use it:
- Your screenshot needs to be of your full game screen, so that we can see everything on the page.
- All OGame addons/extensions/scripts need to be disabled before taking the screenshot, so that the server date/time are displayed (and not your local time) and so that we can see the actual game interface, and not an interface that has been altered by addons/extensions/scripts.
You have several options for easily making screenshots, depending on what kind of system or device you are using. If you are using a system/device that is not in the list below, use your favorite search engine (google, yahoo, etc.) to search for how to take a screenshot with your particular device or operating system.
Once you have a screenshot that shows the entire game screen, including the server date and time, you need to attach it to your ticket.
To attach your screenshot, click "Choose File" and then locate the screenshot you took. To attach another screenshot, click the + next to "Choose File" and it will open up a second option for you to choose and attach a file. Once you have successfully attached a screenshot, your screen should look like the ticket below.
Press Submit to send your ticket.
If you need more assistance, please submit a ticket or contact us on the OGame Discord server and ask us for help taking screenshots or attaching them to a ticket. We would be happy to help you with this!
