This is the scenario: A universe don't have GO/SGO, you submit a ticket about a rule violation. You get an answer after 7-8 days, but the fleet logs are deleted by server automatically after 7 days. You don't like the answer you got from the first person that answered you, you complain about that and the same person is answer to your complain.
The question is:
It is normal like that? What if I believe that the first person saw my ticket from the first day and waited until the fleet logs were deleted so the rule violation "prescripted"?
I can't complain to anyone about this?