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ModeratorEach Mod is assigned to specific sections of the board. Your Mod is your first point of contact if you need assistance with something on the board.
Your Mod can be reached by submitting a ticket via the Support System. It may take up to 48 hours for your Mod to reply to your tickets, because all of our Mods are volunteers, and must fit their Mod work into their free time. In an emergency, the Mods can sometimes be found on the OnlineGamesNet IRC in #OGame.us. The list of current Mods and their assigned sections can be found below.
Super Moderator
The SMods each manage a team of Mods, and they are the first line of support for their assigned Mods. Complaints about specific Mods should be sent to their assigned SMod. If your ticket has not received a reply and over 48 hours have passed, the SMod becomes your contact person for the open ticket. The SMods, their assigned Mods, and their assigned sections can be found below. If you need to contact your SMod for any reason, please only contact the one assigned to your universe, as the other SMods may not be able to assist you.
Board Administrator
The BAs do all of the interviewing and hiring of new Mods and make critical decisions in emergency situations. If you have a complaint about one of the SMods, your complaint should be sent to a BA to be handled. In some situations, the BAs may contact you via the ticket system if needed.
NOTE: ALL BAN and BOARD-RELATED DISCUSSIONS NEED TO BE SENT VIA THE TICKET SYSTEM.
(See below for further instructions)
Board Administrator: Andvari300
Section Moderator Super Moderator Universe 1 Shadyj09/Marshmello Iris Pegasus Iris Japetus DiamondsAreForever/handicapparking Iris Kallisto ManSizedRooster/handicapparking Iris Merkur Iris Nusakan Iris Oberon Iris Quaoar Shadyj09/DiamondsAreForever/ManSizedRooster Iris Rhea Iris Spica Iris Tarazed DiamondsAreForever Iris Uriel handicapparking Iris Virgo Shadyj09 Iris Wezn Shadyj09 Iris Xanthus Marshmello/ManSizedRooster Iris Yildun Shadyj09/Marshmello Iris Zibal DiamondsAreForever Iris Aquarius Marshmello/ManSizedRooster Iris News Andvari300/PinkFloyd/Queen Leo Andvari300/PinkFloyd/Queen Leo OGame.us Iris/Andvari300 Iris/Andvari300 Account Trades Iris Community Hub Iris
Please contact your Moderator if you have any board-related problems or concerns.
Rules To Follow When Contacting A Moderator:
- Go to Support and submit a ticket; please use a separate ticket for each issue.
- Do not PM your Mod on the board about ban issues. Contact your Mod by ticket only.
- If you are banned, contact only the Mod that banned you.
- Please give your Mod up to 48 hours to reply.
- If your Mod does not respond to you in 48 hours, then contact his or her SMod.
- If the SMod does not answer in 48 hours, then contact a Board Admin.
- Please follow the chain of command (Mod > SMod > BA).
- Tickets MUST be opened with the permanent email of the board account in question; any tickets that are not will be returned back to the user.
- Warnings and bans are only discussed with the permanent email holder of the board account in question.
You can also find most of our team members on IRC; connect to the server irc.onlinegamesnet.net, then join #OGame.us, or alternatively join #OGame.us-support and wait for a helper to arrive.
If your issue is about Dark Matter and purchasing/payment issues, our game team cannot handle your request. You will need to contact Billing Support.
Updated July 31, 2019 - Queen Leo
Should I direct questions to the SMod?