Ogame .US Team

  • Community Manager

    Schneeprinz is the CoMa for OGame.us. He works directly for Gameforge and oversees the team of volunteers that staff the game and board here in our community.


    Administrators

    BlackDemon , Shinesun (BA & GA) are the Administrators. Administrators do all of the interviewing and hiring of new Staff and make critical decisions in emergency situations. If you have a complaint about one of the Staff or Mentors, your complaint should be sent to an Admin to be handled. In some situations, the Admins may contact you via the ticket system if needed.


    Mentors

    The Mentors each manage a team of Staff, and they are the first line of support for their assigned Staff. Complaints about specific Staff should be sent to their assigned Mentor. If your ticket has not received a reply and over 48 hours have passed, the Mentor becomes your contact person for the open ticket. The Mentors, their assigned Staff members, and their assigned sections can be found below. If you need to contact a Mentor for any reason, please only contact the one assigned to your universe or forum section, as the other Mentors may not be able to assist you.


    Staff

    Each Staff member is assigned to specific universes and/or specific sections of the forum. Your Staff member is your first point of contact if you need assistance with something in-game or on the forum. Your Staff member can be reached by submitting a ticket via the Support System. It may take up to 48 hours for your Staff member to reply to your tickets, because all of our Staff members are volunteers, and must fit their OGame work into their free time. The list of current Staff members and their assigned universes and forum sections can be found below.


    NOTE: ALL BAN and GAME DISCUSSIONS NEED TO BE SENT VIA THE TICKET SYSTEM.

    (See below for further instructions)


    Administrator:

    Shinesun


    Super Game Operator:

    Astronom

    Black_d

    gluga

    Gol D Roger

    Xante

    *(Please note where SGO is listed that any SGO will have the access required to assist)


    The Universes - Game and Forum


    Universe Game Forum
    151 Yildun Armand S / SGO
    Armand S / Admin
    160 Himalia SGO Armand S / Admin
    173 Umbra Armand S / SGO Armand S / Admin
    174 Volans Mollyspace/ SGO
    Armand S / Admin
    178 Zenith Zero_red9 / SGO Armand S / Admin
    179 Atlas Mollyspace/ SGO
    Armand S / Admin
    180 Belinda Mollyspace/ SGO
    Armand S / Admin
    181 Cetus Armand S / SGO
    Armand S / Admin
    182 Dione Zero_red9 / SGO
    Armand S / Admin
    183 Earth Zero_red9 / SGO Armand S / Admin
    184 Ferdinand SGO Armand S / Admin
    185 Gaspra SGO Armand S / Admin
    186 Halley SGO Armand S / Admin
    187 Isonoe Armand S / SGO Armand S / Admin
    188 Juno SGO Armand S / Admin
    189 Kerberos SGO Armand S / Admin
    190 Lacerta SGO Armand S / Admin
    191 Mathilde SGO Armand S / Admin
    192 Narvi Zero_red9 / SGO Armand S / Admin



    The other forum sections


    Section Staff Member Mentor
    News Shinesun Admins
    OGame.us Shinesun
    Admins
    Community Hub Shinesun
    Admins
    Account Trades Shinesun
    Admins




    Please contact your Staff member if you have any game-related or board-related problems or concerns.

    Rules To Follow When Contacting A Staff Member:


    • Go to Support and submit a ticket; please use a separate ticket for each issue.
    • If you need to submit a screenshot with your ticket, please refer to the [GUIDE] Taking screenshots for tickets for guidelines and instructions. Ask us if you need assistance.
    • Do not PM your Staff member on the board about ban issues. Contact your Staff member by ticket only.
    • If you are banned, contact only the Staff member that banned you.
    • Please give your Staff member up to 48 hours to reply.
    • If your Staff member does not respond to you in 48 hours, then contact his or her Mentor.
    • If the Mentor does not answer in 48 hours, then contact an Admin.
    • Please follow the chain of command (Staff > Mentor > Admin).
    • Tickets MUST be opened with the permanent email of the account in question; any tickets that are not will be returned back to the user.
    • Bans and account-specific issues are only discussed with the permanent email holder on the account in question.


    You can also find most of our team members on the official OGame Discord server.


    If your issue is about Dark Matter and purchasing/payment issues, our game team cannot handle your request. You will need to contact Billing Support.


    Updated March 21, 2024 - BlackDemon



    โ€œThere is in every one of us, even those who seem to be most moderate, a type of desire that is terrible, wild, and lawless.โ€

    .:stick:.